Frequent Asked Questions
HOW MUCH IS SHIPPING?
UPS Ground shipping within the Continental US will be charged. If you need an order delivered quicker than UPS ground, expedited freight charges will be incurred.
DO YOU CHARGE SET-UP CHARGES?
Embroidery - All prices include logo with up to 10,000 stitches for one logo/one location unless otherwise specified. Charges may be incurred for multiple logo's and/or locations.
Screen Printing - We charge a nominal set up fee of $15.00 per color per location.
Promotional Products - All prices quoted include one color/one location logo. In the event you need additional colors and/or locations, additional charges will be incurred.
DO YOU SELL BLANK PRODUCTS?
Yes, most of our products are available blank. However, some manufacturers of garments will not allow us to sell blank goods. Go to the INSTANT QUOTE page and select the item, get an online quote for pricing, if the item is available blank you will be given the option, proceed to check-out. Contact us if you have any questions.
DO YOU OFFER OTHER BRANDS OR PRODUCTS THAN WHAT IS LISTED ON YOUR WEBSITE?
Yes, visit our CATALOG LINKS page to browse many of our other brands and products.
Links listed DO NOT include pricing for any type of decoration, set-up charges or shipping. Any pricing shown is based on blank items, unless otherwise stated. Please contact us for pricing, questions or to place your order. Include the item number listed for each product in the Message section of our contact page.
CAN YOU MIX THE STYLE AND COLOR OF PRODUCTS IN ONE ORDER?
YES! As long as the imprint color and design stay the same, you can choose different garment colors and different garment styles. If the imprint color changes, you will incur a $15.00 charge per change per color.
WHAT IS THE MINIMUM NUMBER OF ITEMS I CAN ORDER?
The minimum is 12 pieces for embroidery and 24 pieces for screen printing. There is a smaller minimum for our specialty items like robes. All promotional products have minimums and vary by product. Minimums are specified in description of each product.
WHAT DO YOU CHARGE FOR PMS COLOR MATCHES?
We will match PMS colors as close as possible for FREE for screen printed garments. Additional charges may be incurred for other products.
WHAT IS YOUR PRODUCTION TIME?
Embroidered Garments - normal production time is 10-12 working days after art approval, plus shipping time.
Screen Printed Garments - normal production time is 5 - 8 working days after art approval, plus shipping time.
Promotional Products - normal production times vary by product and will be determined at time of order.
Rush services are available and are quoted on a case by case basis. Expedited freight charges may be necessary on rush orders. Our goal is to produce and ship every order as soon as possible. Speak with your sales representative if you have a specific in hand date, we make every effort to accommodate your needs!
HOW DO I PAY FOR MY ORDER?
We gladly accept and Cashier Checks. We can also work with you in arranging wire transfers.
WHAT IF I NEED TO CANCEL MY ORDER?
Any order canceled will be charged a 20% restocking charge plus any art charges if applicable. The 20% restocking charge is based on the total amount of the order. Example, if your order total is $200.00, the charge for cancellation will be $40.00. The difference of the total order amount less any cancellation charges will be credited back to the credit card used when you placed the order.
IS IT SAFE TO PAY BY CREDIT CARD ONLINE?
We use high grade 128 bit encryption for processing orders and store credit card information using industry standard 1024-bit encryption to protect your privacy. We also allow you to provide your credit card number via phone after you've placed an online order if you prefer to not give out your card number over the internet.
OVER RUNS/UNDER RUNS
Due to manufacturing and production standards it is not always possible to imprint the exact quantity ordered, it is agreed that an over or under run not to exceed 10% to be billed pro rata, is acceptable as fulfillment of your order. If exact quantity is desired, additional charges may occur.